Why Your Company Learned AI and Went Nowhere

Chien Li-feng names a widespread corporate blind spot: companies pay for AI training, yet competitiveness stands still. The reason is simple — courses can buy Knowledge and drill Skill, but they cannot buy an organization's Attitude, and they certainly cannot buy redesigned processes.

Even the most-cited efficiency legends need a control group. Klarna made headlines by replacing large numbers of support staff with AI, and was later widely reported to be rehiring humans — headline numbers that lack independent audit and the test of time are not a basis for transformation. AI Transformation = AI Adoption + Innovation: adoption without innovation just runs the old process at a higher price.

This is why 問用管造 insists on a three-to-five-year organizational journey, led and modeled personally by leadership, rather than a one-off workshop: capability is practiced into existence, not purchased. Courses are oxygen, not muscle.

Buying courses proves you can afford tuition. Changing processes proves you learned.